Remote Support Instructions - Safari Browser on Mac OS

1. Using Safari, browse to http://support.elliot-hs.org
2. Enter the Session ID provided by the EHS technician

3. When prompted, choose to download the remote support file

4. Open your downloads folder (Command + Option + L) and double click the "JoinMac.dmg" file

5. If prompted with a security warning, accept the warning and click "Open"

6. When prompted to join a Remote Support session, click "Join"

7. Finally, to end the Remote Support session, click "Stop Share"