Remote Support Instructions - Safari Browser on Mac OS

1. Using Safari, browse to
2. Enter the Session ID provided by the EHS technician

3. When prompted, choose to download the remote support file

4. Open your downloads folder (Command + Option + L) and double click the "JoinMac.dmg" file

5. If prompted with a security warning, accept the warning and click "Open"

6. When prompted to join a Remote Support session, click "Join"

7. Finally, to end the Remote Support session, click "Stop Share"