Remote Support Instructions - Internet Explorer "Edge" Browser on Windows OS

1. Using Internet Explorer "Edge", browse to http://support.elliot-hs.org
2. Enter the Session ID provided by the EHS technician



3. When prompted, choose to download the remote support file



4. If prompted with a security warning, accept the warning and click "Yes"



5. Please wait as the remote support application is downloaded and run



6. When prompted to join the Remoe Support session, click "Continue"



7. Finally, to end the Remote Support session, click "Stop Sharing"